Privacy Policy
Last Updated: January 1, 2024
Chowtime Foods (“we,” “us,” or “our”), as the parent company of the Otelia brand, is committed to protecting your privacy and ensuring that your experience with us is safe and secure. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you interact with us, including through our website, application forms, or other channels.
1. Information We Collect
We collect various types of information to provide and improve our services to you, including:
•Personal Information: We may collect personal information such as your name, email address, phone number, mailing address, and any other information you provide when you interact with us, including when you create an account, submit an application, or sign up for communications.
•Payment Information: If applicable, we may collect payment details, such as credit card information or other payment methods, to process transactions.
•Usage Information: We collect data on how you interact with our website or services, such as pages visited, time spent on each page, and other relevant information to understand user behaviour and improve your experience.
•Device Information: We may collect details about the device you use to access our services, including your IP address, browser type, and operating system.
2. How We Use Your Information
We use your information for the following purposes:
•To provide, operate, and maintain our services.
•To process and fulfil your orders or application submissions.
•To communicate with you, including sending updates, promotions, or newsletters if you have subscribed.
•To personalize your experience and improve our services.
•To monitor and analyse trends, usage, and activities to enhance our offerings.
•To prevent fraudulent activities and enhance the security of our services.
3. Sharing Your Information
We do not sell your personal information. However, we may share your information in the following circumstances:
•Service Providers: We may share your information with trusted third-party service providers who assist us in operating our business, providing services, or serving our users.
•Legal Requirements: We may disclose your information if required by law or in response to a valid legal process, such as a subpoena or court order.
•Business Transfers: In the event of a merger, acquisition, or sale of all or part of our assets, your information may be transferred to the acquiring entity.
4. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience. Cookies are small data files stored on your device that help us understand user preferences and improve our services. You can modify your browser settings to decline cookies, but this may limit your access to some features.
5. Your Choices
•Opt-Out: You can opt out of receiving marketing communications from us by following the unsubscribe instructions included in each email or contacting us directly.
•Account Information: You can review, update, or delete your personal information by contacting us or through any provided account management tools.
6. Security
We implement appropriate security measures to protect your personal information. However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee the absolute security of your data.
7. Children’s Privacy
Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us so we can take appropriate action.
8. International Transfers
If you are accessing our services from outside Canada, your information may be transferred to and processed in Canada or other countries where our servers or service providers are located. By using our services, you consent to the transfer of your information to these countries.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the new policy on this page with the “Last Updated” date.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Chowtime Foods
Email: info@oteliafoods.com